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Frequently Asked Questions
Where are you located?
We are located at 807 Prospect St STE 2, Ellensburg, WA 98926.
What are your hours of operation?
8:00 AM - 5:00 PM M-F
Do you offer online parts sales?
Yes! We offer a wide variety of automotive parts for sale online. We specialize in light to medium duty trucks, Performance off-road modifications, Diesel Performance and more.
Do you specialize in servicing other automotive businesses' parts needs?
Absolutely. We have a dedicated business-to-business parts service designed to meet the needs of other automotive professionals.
Are you a direct West Coast distributor for any specific brands?
Yes, we are a direct West Coast distributor for SunCoast Transmission products, Forced Induction systems, and many more.
Do you work on both domestic and foreign vehicles?
Yes, our ASE-certified technicians are equipped to handle repairs and maintenance on both domestic and foreign vehicles.
What types of services do you offer?
We offer a full range of automotive repair and maintenance services, including but not limited to: oil changes, brake repairs, engine diagnostics, transmission services, and performance enhancements.
Are your technicians ASE certified?
Yes, all of our technicians are ASE (Automotive Service Excellence) certified.
Do you offer any warranties on your services?
Warranty information varies by manufacturer and the type of service performed. Please contact us at support@crossroadgaragellc.com for specific warranty inquiries.
How do I schedule an appointment?
You can schedule an appointment by calling us at 509-306-9577 or by visiting our website and filling out our online appointment request form.
Do you provide estimates?
Yes, we provide estimates before beginning any work on your vehicle.
How do I order parts online?
You can browse our online parts catalog and place your order directly through our website.
What if I can't find the part I'm looking for online?
Please contact us at sales@crossroadgaragellc.com or call us at 509-306-9577 and we will assist you in finding the part you need.
What is your return policy for parts?
Please refer to our Returns Policy page on our website for detailed information regarding returns.
Do you offer core returns?
Yes, we do offer core returns. Please refer to our Core Return Policy page for specific instructions.
How do I make a warranty claim?
For warranty inquiries, please contact us at [email protected]. The warranty process will vary depending on the manufacturer.
What does the warranty cover?
Warranty typically covers the replacement or repair of the defective part only. It does not cover labor costs or subsequent damage to other parts or the vehicle.
What voids the warranty?
Improper installation, misuse, or abuse of the part will void the warranty.
What are your shipping options?
We offer various shipping options through carriers like UPS, FedEx, and USPS. Shipping options and costs will be displayed at checkout.
Do you offer free shipping?
Yes, we offer free shipping on orders totaling $200 or more with items eligible for 'Free Shipping' within the contiguous United States (lower 48 states).
Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times will vary depending on the destination.
How can I contact Crossroad Garage LLC?
You can contact us by phone at 509-306-9577 or by email at contact@crossraodgaragellc.com. You can also visit our website and fill out our contact form.